Working in a field that’s typically dominated by detailed specs and technical jargon, Matthew Scobel makes a special point of attending to the personal side of things—the individual needs, preferences and feelings of our clients. Bringing a valuable combination of empathy, strategy and determination to his job, he makes sure IronGate’s customers receive timely, instructive support and service.
Matthew has a unique talent for identifying even the subtlest process inefficiencies—and repairing them to streamline operations of any scale. In the past, he led the process-improvement initiative of a more than 300-employee contact centre. Clients benefit from his ability to turn the most complex technical scenarios into simplified end-user experiences—resulting in seamless integration.
“There’s something magical about showing someone a capability or feature that was always there, but which they never knew about. We give clients knowledge, and that gives them power—opening their eyes to a new world of possibilities.”
Credentials
- Bachelor of Business Administration, Brock University
- Apple Certified Mac Technician for Mac OS X, desktops and portable computers
